Frequently Asked Questions

Welcome to Saraya Moda. Here are answers to common questions about our modest fashion collections, jewelry, accessories, ordering, shipping, returns, and payments.

About Saraya Moda

What is Saraya Moda?

Saraya Moda is an online fashion store offering modest clothing, jewelry, and accessories for women who love elegant, stylish, and comfortable fashion. Our collections are selected to help you feel confident, graceful, and beautifully dressed for everyday wear and special occasions.

What kind of products do you sell?

We offer a variety of fashion items, including modest clothing, abayas, dresses, jewelry, earrings, bracelets, necklaces, handbags, belts, scarves, and accessories. Product availability may change as new collections are added.

Are your products ready to ship?

Most available products listed on our website are ready to order. If an item has special availability, limited stock, or preorder information, it will be mentioned on the product page.

Orders

How do I place an order?

You can place an order directly through our website. Simply select your product, choose any available options such as size or color, add the item to your cart, and complete checkout with your shipping and payment information.

Can I change or cancel my order after placing it?

If you need to change or cancel an order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes or cancel it

Will I receive an order confirmation?

Yes. After placing your order, you should receive an order confirmation email with your order details. Please make sure your email address is entered correctly at checkout.

What should I do if I entered the wrong shipping address?

Please contact us immediately if you entered the wrong shipping address. If the order has not yet shipped, we will try our best to update it. Once the order has shipped, we may not be able to change the delivery address.

Shipping & Delivery

Where do you ship?

Saraya Moda currently ships within the United States. If international shipping becomes available, it will be updated on our website.

How long does shipping take?

Order processing and delivery times may vary depending on product availability, shipping location, and carrier service. Once your order ships, you may receive tracking information by email.

Do you offer free shipping?

We may offer free shipping promotions or free shipping on orders over a certain amount. Any current free shipping offer will be shown on the website or during checkout.

How can I track my order?

If tracking is available for your order, you will receive tracking details by email after your order has shipped.

What if my package is delayed?

Shipping delays can happen due to weather, carrier delays, holidays, or incorrect address information. If your package is delayed, please check your tracking first. You may also contact us for help reviewing your order status.

Returns & Exchanges

What is your return policy?

We want you to be happy with your purchase. If you have an issue with your order, please contact us within the return window listed in our Return & Refund Policy. Items must be unused, unworn, and in their original condition unless they arrived damaged or incorrect.

Can jewelry be returned?

For hygiene and safety reasons, certain jewelry items such as earrings may not be eligible for return unless they arrive damaged or incorrect. Please review the product description and return policy before purchasing.

Can sale items be returned?

Sale, clearance, or final-sale items may not be eligible for return or exchange unless they arrive damaged or incorrect. Please check the product page before placing your order.

What if I receive a damaged or incorrect item?

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order number and clear photos of the item and packaging. We will review the issue and help you with the next steps.

Products & Sizing

How do I choose the right size?

Please check the size information provided on each product page before ordering. If you are between sizes or unsure, we recommend reviewing the measurements carefully before checkout.

Are product colors exactly the same as the pictures?

We try our best to show product colors as accurately as possible. However, colors may look slightly different due to lighting, photography, screen brightness, or device settings.

Are jewelry items lightweight?

Many of our jewelry pieces are selected for comfort and style. If a product is lightweight, statement-style, or has specific details, we will try to mention it in the product description.

How should I care for my jewelry?

To keep your jewelry looking beautiful, avoid water, perfume, lotion, sweat, and harsh chemicals. Store jewelry in a dry place when not in use and gently clean it with a soft cloth.

How should I care for clothing items?

Please follow the care instructions listed on the product page or garment label. For delicate clothing, hand washing or gentle washing is often recommended.

Payments

What payment methods do you accept?

We accept secure online payment methods shown at checkout. Payment options may include credit cards, debit cards, PayPal, or other available payment methods depending on the checkout setup.

Is my payment information secure?

Yes. Payments are processed through secure third-party payment providers. Saraya Moda does not store your full card details on our website.

Account & Customer Support

Do I need an account to place an order?

You may be able to check out as a guest or create an account depending on the checkout options available. Creating an account can help you view your order history and manage your details more easily.

How can I contact Saraya Moda?

You can contact us through the contact form on our website or by using the customer support details provided on our Contact Us page. Please include your order number if your message is about an existing order.

How can I stay updated about new arrivals and offers?

You can subscribe to our email list to receive updates about new arrivals, jewelry collections, modest fashion drops, special offers, and promotions.